Taking Over a New Service? Why Your First Note Is Everything
Sparse handoff notes force hospitalists to rebuild the entire course from scratch. Dr. Mike Massoud on the cold-start problem—and how Around Notes helps inpatient physicians write safer transition notes.
There is a specific dread in hospital medicine: picking up a new service and finding a progress note that simply reads, "Sepsis due to pneumonia, on antibiotics." For Dr. Mike Massoud, that lack of detail forces the incoming doctor to reconstruct the entire hospital course from scratch.
Who This Is For
This is written for inpatient physicians and medical students who inherit lists, cover weekends, or rotate onto a new team. Better first notes mean safer transitions of care and a stronger service culture—where the next clinician isn't punished for sparse documentation.
The "Cold-Start" Problem
Taking over a service is among the most cognitively demanding tasks for a hospitalist. When documentation is sparse, the new physician is flying partially blind—which can mean redundant tests, duplicated workups, or missed pending items buried in the chart.
The first note on a new patient isn't administrative paperwork. It's the map everyone else will follow.
How Around Notes Solves Transitions
- Data synthesis — Instead of a "data dump," the AI organizes the clinical narrative into a clear hospital course summary.
- Tailored detail — Whether you prefer lean, Spartan notes or detailed "course by day" summaries, the output matches your practice style.
- Safer handoffs — A structured picture of where the patient is and where they need to go helps the next doctor make safe decisions quickly.
"The note I hand off looks like the note I'd want to receive."
Improving handoff quality isn't just about efficiency—it's a critical patient safety issue. When your first note on a new service carries real context, the whole team starts on firmer ground.
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About the Author
Dr. Micheal Massoud
Founder & Hospitalist | Wharton EMBA
Physician, founder, and Wharton Executive MBA candidate with roots in military medicine and a mission to make healthcare human again. Former Air Force officer who practiced hospital medicine across the globe and founded Around Notes—an AI-driven platform that helps hospitalists write better notes, faster. At Wharton, I'm bridging healthcare, technology, and leadership to create tools that amplify clinicians, not replace them.